Effective Date: December 1, 2023
Introduction
Welcome to the privacy policy of LeadToRev, a brand name used by Sainugen Aces Private Limited (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This policy outlines how we handle and process data collected through our CRM services, including our web and mobile apps, and integrations with third-party platforms.
Definitions and Interpretation
In this Policy, the following terms shall have the meanings ascribed to them below:
- “LeadToRev”: Sainugen Aces Private Limited, C-25, 1 st Floor, Sector-8, Noida, 201301.
- “Website”: The website currently being used (https://leadtorev.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
- “Account”: Refers to the combined personal information, payment details, and credentials used by Users to access services and systems on our website and apps.
- “User”: means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
- “Visitor”: means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.
- “Content”: Any form of information capable of being stored in a computer that appears on or is part of our website and services, including text, graphics, images, audio, video, software, and data compilations.
- “Cookie”: A small text file placed on your computer by our website to identify recurring visitors and analyze browsing habits within our website.
- “Data”: All information submitted by users to our website. This includes Account details and information submitted using our services or systems.
- “LeadToRev”: Sainugen Aces Private Limited. Registered Address: C-25, 1st Floor, Sector-8, Noida, 201301, India
- “Service”: Any online facilities, tools, services, or information that LeadToRev makes available through the website now or in the future.
- “System”: Any online communications infrastructure provided by LeadToRev through the website, including but not limited to, email, message boards, live chat facilities, and email links.
- “User” / “Users”: Refers to any third party that accesses the website and is not employed by LeadToRev.
- “Website”: The website currently being used ([your website URL]) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Scope
This policy applies to all personal data processed by us through our websites, mobile applications, and any other services offered by LeadToRev.
Information We Collect
Personal Information: Includes but is not limited to name, email, contact details, and billing information.
Usage Data: Information on how you use our web and mobile apps, services, and integrations.
Third-party Data: Data received through third-party integrations as mentioned above.
Use of Your Information
We use your data to:
- Provide and manage our CRM services.
- Communicate with you about updates, offers, and new services.
- Enhance and optimize our service performance and security.
- Comply with legal obligations.
Sharing and Disclosure
Third-party Integrations: Data shared with integrated platforms as necessary for service provision.
Legal Requirements: Disclosure of data for legal and regulatory compliance.
Business Transfers: Sharing data during business acquisitions, mergers, or sales.
Data Security, Retention, and Handling of Service Data
Data Security
SSL Technology: We use Secure Sockets Layer (SSL) technology to encrypt data during transmission, providing a secure channel for your data.
Robust Measures: We implement industry-standard security measures to protect your data from unauthorized access, alteration, and misuse.
Data Retention
Retention Period: We retain personal and service data only as long as necessary for the purposes stated in this policy or as required by law.
Post-Termination: After terminating your account, your data will be deleted from our active database within 6 months and from backups within 3 months thereafter.
Handling of Service Data
When you, as our user, manage or handle data of others (such as your customers or employees) using LeadToRev’s services, including our mobile app, this data is entrusted to us for processing and is termed as “Service Data.”
Ownership: You retain ownership of any data you manage or handle using our services (service data).
Control: You have full control over your service data, including the right to access, share, export, or request deletion.
Processing: We process your service data strictly according to your instructions and within the bounds of our agreement.
User Rights
As a user, you have the following rights regarding your data:
- Access: You have the right to request access to your personal data that we hold.
- Rectification: If your personal data is inaccurate or incomplete, you have the right to ask us to correct it.
- Erasure: You can request the deletion of your data, subject to certain exceptions.
- Restriction: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Data Portability: Where applicable, you may request the transfer of certain personal data to another party.
- Objection: You have the right to object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at info@leadtorev.com. We will respond to your request in accordance with applicable law.
International Transfers
Your data may be transferred to, and processed in, countries outside of your country of residence. We ensure all data transfers comply with applicable data protection laws. You can obtain more information about our data transfer practices and the safeguards we employ by contacting us at info@leadtorev.com.
Updates to This Policy
We reserve the right to update this policy. Significant changes will be communicated through email or our website.
Contact Us
For any questions or concerns regarding this policy, please contact us at info@leadtorev.com or follow the guidelines Our Contact Us Page.